CSB Case Management & Care Coordination Training Series: Navigating Boundaries

12:00pm - May 23, 2023 | Timezone: US/Eastern
Collaborating TTC: Central East MHTTC
Registration Deadline:
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SAMHSA Region 3 Central East Mental Health Technology Transfer Center, in partnership with Advocates for Human Potential, has launched a new learning collaborative on behalf of the Virginia Department of Behavioral Health and Developmental Services (DBHDS). This five-session training series will support Community Services Boards' (CSBs') case management and care coordination managers in enhancing excellent case management and care coordination practices throughout the state. CSBs are the entry points for publicly supported mental health, substance use disorder, and developmental services for people with intellectual disabilities and/or developmental disabilities in Virginia.


Learning Collaborative Description

This learning collaborative will provide an opportunity for managers to come together for mutual learning, discussion, and problem solving. Participants are invited to share their knowledge and expertise with one another as they consider best practices, explore emerging promising practices, and discuss lessons learned. Upon completion, all CSBs will receive a one-page summary that highlights exemplary practices, strategies, and approaches that emerged during the learning collaborative sessions.



Registration is closed to case management and care coordination supervisors, managers, and direct care staff at CSBs.


Structure and Topics

The learning collaborative structure includes five sessions, each 60 minutes long. Participants will meet on the fourth Tuesday of the month for 5 months between April 25 and August 22, 2023. All sessions will convene virtually from 12:00 p.m. to 1:00 p.m. ET. 
Sessions will be highly interactive, giving participants many opportunities to share promising practices, enhance knowledge, explore new ideas, and strategize ways to implement and support new skill development of their teams. Breakout rooms will enable the division of CSBs into rural and urban locations or other relevant configurations. Each session will focus on a unique topic.


Sessions Date Themes
Psychological Safety in the Workplace April 25

Enhancing self-awareness, cultivating psychological safety

Navigating Boundaries May 23

Supporting mental health at work and work–life harmony

Caseload Management Strategies for Care Coordinators and Case Managers June 27

Best practices and practical applications across the life span exercising personal agency and autonomy in the workplace

Strengthening Employee Recruitment and Hiring Practices July 25

Developing a recruitment strategy

How to assess and hire for specific knowledge, skills, and abilities

Key Components of Employee Retention August 22

Permission for self-care 
and autonomy

Staffing structures to help staff work at the top of their scope

Establishing clear and transparent career pathways