Trauma-Informed Care Through Practices, Policies, & Procedures: How to Run a Start-Stop-Continue Retrospective

9:00am - August 3, 2022 thru 11:00am - August 3, 2022 | Timezone: US/Central
Great Lakes MHTTC
Registration Deadline:
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Contact us at [email protected]

The Great Lakes MHTTC is offering this training for individuals working in HHS Region 5: IL, IN, MI, MN, OH, WI. This training is being provided in response to a need identified by Region 5 stakeholders.




This 2-hour workshop is the tenth of a Trauma-Informed/Resiliency Series developed for leaders and organizations interested in cultivating and sustaining a trauma-informed culture. This presentation is intended to connect attendees to the importance of trauma-informed care being reflected in the organization’s policies and procedures. If an organization intends to become truly trauma-informed, they will need to take a close look at their current policies and procedures. This will provide an opportunity to ensure that practice is aligned with the mission and vision of being trauma-informed. It also provides guidance to staff on how/what trauma-informed care should look like as an employee.


Participants will be introduced to a couple of interactive methods of conducting an environmental scan of their respective organizations for policies and procedures that may need trauma-informed language and attention. The first interactive activity, “Start, Stop, Continue” is intended to elicit staff voice in identifying areas that need addressing. The second activity is the “Empathy Interview.” The empathy interview is another tool for connecting with staff and stakeholders for gathering feedback, insights, and input. Attendees will assess policies and procedures within their respective organizations and develop an action plan to get started.




By the end of this workshop, participants will be able to:

  • Review of the importance of Mission, Vision, Values and Trauma Informed Principles.
  • Gain insight into the importance of utilizing a trauma-informed approach when evaluating policies and procedures.
  • Develop understanding of the importance of staff and stakeholder input in policy review and development
  • Introduction of interview methods to gain feedback.
  • Gain familiarity in using “Start-Stop-Continue" and “Empathy Interview” techniques.




Registrants who fully attend this event or training will receive a certificate of attendance. Certificates are disseminated via email to all qualifying individuals approximately two weeks after the conclusion of the event or training. 




Chuck Price

Chuck Price, M.S.


Although many consultants strive to create trauma-informed environments and guide leaders through culture change, very few have successfully led their organizations through this process. Bonafide experience is what sets Chuck Price and Blue Collar Consulting apart from the others. This experience, along with Chuck’s easy manner and ability to form authentic relationships, make Chuck a natural fit to help support you as you lead your agency’s transformation process. Chuck has filled leadership roles in several counties and private agencies throughout his 27-years working in child welfare and health and human services. Chuck’s career has been dedicated to making drastic improvements in the lives of children and families. He has been brave and selfless in his pursuit of excellence, often pioneering pathways not yet traveled by his peers. He has served in leadership roles within public and private agencies, in both urban and rural settings. All of this has provided him with a diverse perspective and the ability to quickly understand and relate to challenges faced by leaders.


As a DHHS Director, Chuck led his department on a successful and transformational journey from traditional compliance-based practice to becoming a legitimate trauma-informed agency. As a result of his work recruitment, retention, agency health, and case outcomes dramatically improved. Under his leadership, overall numbers of children living in congregate care were significantly reduced, and at one point even dropped to zero! Chuck's results and process gained recognition across the state, the country, and internationally.


Chuck started Blue Collar Consulting to broaden the impact of lessons learned so you don’t have to start at the beginning. His passion is to help support brave leaders in their professional growth and development, and to use his real-world experience to assist organizations in their trauma-informed cultural transformations. He also has a sweet spot for his two dogs, Brewer and Uecker, which might give away his other passion…Milwaukee Brewers baseball! Chuck lives in Central Wisconsin with his wife of 27 years. As a new member of the empty-nester club, he is free to travel, connect, and lead your transformational work, no matter where you are on your journey, or the map.