Process Improvement in Behavioral Health: Area of Focus
Process improvement in behavioral health is a special area focus area for the Great Lakes Mental Health Technology Transfer Center.
What is process improvement?
Process improvement can be defined as “changing the way that work is performed so it is more efficient and effective.”
Initially geared toward manufacturing, process improvement is now widely recognized as a powerful tool for making positive change in any setting.
How do behavioral health organizations use process improvement?
Behavioral health organizations use process improvement to:
- Identify and address problems in their work processes
- Speed up and sustain the adoption of evidence-based practices
- Reduce barriers to access to and retention in treatment
Examples of process improvement in behavioral health include:
- Reducing medication errors
- Streamlining the intake process, Recovery Resources, Ohio:
Ohio change team asks: Why are we collecting these forms and why now?
- Increasing the percentage of time that clients meet treatment objectives
The NIATx model of process improvement
The NIATx model of process improvement was designed specifically for the behavioral health field.
NIATx began in 2003 as a demonstration project supported by the Robert Wood Johnson Foundation and the Substance Abuse and Mental Health Administration (SAMHSA).Originally, “NIATx” was the acronym for The Network for the Improvement of Addiction Treatment. Today, it is known simply as NIATx to reflect the model's expansion into other areas.
The team that developed the model, led by Dr. David H. Gustafson at the UW-Madison, knew that people seeking behavioral health services face multiple barriers to treatment. In response, the team developed a simple model of process improvement that organizations can use to make their services easy to access, easy to use, and engaging rather than forbidding.
“We founded NIATx on the conviction that what inhibits many organizations from delivering the kind of care they’d like to isn’t resources or staff—it’s problematic processes in the work system.” –David H. Gustafson
The evidence base for NIATx
More than 60 peer-reviewed publications document the effectiveness of the NIATx model. View the complete list here.
Focus on simplicity
The NIATx model gives organizations a set of tools for addressing problematic processes in the work system. By identifying the internal practices and processes that inhibit its ability to provide effective, timely care, an organization can make changes to those processes, eliminate or reduce problems, and make progress toward improvement.
Watch this 2-minute video to see how it works:
Learn the NIATx Model through the NIATx Change Leader Academy
The NIATx Change Leader Academy is a four-session virtual workshop followed by optional virtual peer networking and support from a NIATx coach.
Read more about the NIATx Change Leader Academy here.