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This module prepares the learner to effectively engage with clients who are experiencing a crisis. Participants will learn to:

  • Recognize risk and early warning signs of crisis
  • Use positive behavior supports to prevent crisis and promote health and safety
  • Use appropriate and approved intervention approaches to resolve a crisis through the use of de-escalation techniques
  • Seek help from other staff or services when needed during and after a crisis and knows de-escalation techniques
  • Monitor situations and communicate with the client and his or her family and support team to reduce risk
  • Report incidents according to policies and procedures
  • See own potential role within a conflict or crisis and changes behavior to minimize conflict
  • Create an individualized crisis prevention plan per agency policy and procedures


Learn more about HealtheKnowledge here: HealtheKnowledge Courses

Learn more about the full series here: New Employees in Mental Health Services: A Training Series