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Building Skills for Cross-Cultural Communication, Part 2
October 12, 2020

Cultural competence is essential to achieve patient-centered or client-centered care. This workshop continues the work of enhancing skills and knowledge to work more effectively in a multicultural setting. Participants explore stereotypes and enhance skills for interrupting bias. Sometimes we hear others say demeaning, degrading, or hurtful comments and lack skills to interrupt and redirect the intentional or unintentional behavior. This workshop provides skills to interrupt bias in a healthcare setting using a video titled “Ouch! That Stereotype Hurts,” and concludes with points on what it means to be culturally competent.

Learning Objectives

  • Define stereotypes, bias and oppression
  • Describe the Ladder of Oppression Learn skills for interrupting bias, stereotypes and derogatory remarks or jokes

Intended Audience: Mental Health Professionals and Healthcare Professionals


Watch Recording of Part 1.


About the Presenter 

Joel Jackson HeadshotJoel Jackson serves as a subject matter expert for several programs at the Chicago Center for HIV Elimination. Through Truth, Racial Healing and Transformation of Greater Chicago, Joel serves as a Racial Healing Practitioner. In this role, Joel co-facilitates Racial Healing Circles across Chicagoland, helping to provide space for healing and connection and to reaffirm the humanity in all of us. He is also the UChicago Medicine Assistant Director of Inclusion and Training for the Urban Health Initiative Office of Diversity, Inclusion and Equity. He coordinates the hospital’s cultural competence training strategy and is the lead facilitator of the UChicago Medicine Cultural Competence Course. Joel is also helping to coordinate the hospital’s Resilience Based Care training strategy, which will include a focus on compassion fatigue resilience and a focus on trauma-informed care. He is a Certified Compassion Fatigue Professional and the 2020 Staff Diversity Leadership Award recipient for the University of Chicago.