A primary concern in any healthcare setting is the safety of patients, staff, and visitors. This webinar will explore de-escalation techniques to help prevent harm to all parties involved, reducing the risk of physical injuries and psychological trauma and promoting a therapeutic environment conducive to healing and recovery. Responding to aggression with empathy and de-escalation techniques can help build trust, encouraging people receiving care to communicate openly and engage in their treatment.
This webinar will also explore the topic of the interactions between mental health staff and people who are receiving emergency and short-term inpatient psychiatric care. We will identify research on the types of situations that commonly result in aggression between staff and people receiving care. Then, we will introduce a practical best practice model of communication that can be used to de-escalate difficult situations, encourage positive communication and promote a safer environment in outpatient settings.
Kenneth T. Kinter, MA, LPS has worked with people with mental illness throughout his 30-year career. This includes 25 years working in psychiatric emergency settings, partial care programs and in a county jail. He has worked for Rutgers University for nearly 20 years. His current faculty appointment is implementing evidence-based practices in New Jersey's state psychiatric hospitals. He has been based at Ancora Psychiatric Hospital since 2006 and the Ann Klein Forensic Center since 2019.
Mr. Kinter is currently completing his Ed.D. and his dissertation involves predicting and preventing 30-day readmissions to state psychiatric hospitals. He has also published on Learn Thinking/Six Stigma, deinstitutionalization, wellness centers, inter-rater fidelity, and Illness Management and Recovery.
