988 and Crisis Resources


988 and crisis services


On July 16, 2022, 988 will become the new dialing code to operate through the existing National Suicide Prevention Lifeline (Lifeline) network of local call centers. Funded by SAMHSA and administered by Vibrant Emotional Health, 988 is the result of federal legislation to increase the accessibility and use of life-saving interventions and resources. It is a direct connection to compassionate, accessible support for anyone experiencing mental health related distress, including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. The nationwide transition to 988 as a three-digit call, text, and chat line is just the first important step in reimagining crisis support in the U.S. Behavioral health providers should stay informed about 988 and emerging crisis services. This resource page outlines key 988 and crisis service updates and resources to watch over the next few months.


SAMHSA 988 Suicide and Crisis Lifeline Webpage

The SAMHSA 988 Suicide and Crisis Lifeline Webpage provides an overview of 988, funding information for 988, data on suicide in the U.S., suicide prevention resources, and a 988 partner toolkit that includes factsheets in English and Spanish.

National Events

Check back for more national events focused on 988!

Featured SAMHSA Resource

SAMHSA Advisory headerAdvisory: Peer Support Services in Crisis Care

This advisory discusses the role of peer support workers and models of peer support services that are available to assist individuals who are experiencing a crisis. Peer support services are a vital component of crisis care.









MHTTC Events

Check back soon for more MHTTC events focused on 988!

MHTTC Resources 

988 - National Helpline for Mental Health Emergencies | Pacific Southwest MHTTC

This webinar is an initial forum to learn about best practices to apply to 988 crisis response system optimization. Increasing our collective knowledge is best achieved by engaging with subject-matter experts, rather than expending time, energy, or other resources extracting or researching for answers in disconnected and fragmented ways. Session outcomes include new learning and insights to more effectively respond to a rapid 988 implementation trajectory.


A Guide to 988: America's Suicide Prevention and Mental Health Crisis Lifeline | Southeast MHTTC

By creating 988, law enforcement’s involvement in mental health crises may be reduced. This shift in mental health crisis response has the potential to break the cycle of ER visits, involvement in the criminal justice system, and experiences with homelessness, which disproportionately affect historically marginalized communities. This guide highlights benefits of 988, reviews key pieces of the federal legislation, and describes state-level implementation efforts.


Interactive Data Map: Suicide and Crisis Service Access | Southeast MHTTC

The Southeast MHTTC put together a great Interactive Data Map: Suicide and Crisis Services Access, which shows different types of crisis service availability by county-level suicide rates – you can view each region separately.


On Demand: Overview of the SAMHSA Crisis Now Model, 988, and the GA Crisis & Access Line | Southeast MHTTC

Given the ever-expanding inclusion of the term “crisis” by entities describing offerings that do not truly function as no-wrong-door safety net services, we must define what crisis services are and what they are not. Leaders from Behavioral Health Link and the Georgia Crisis and Access Line discuss key components of SAMHSA's Crisis Now Model, implications of 988, and a "crisis now model" in action using Georgia as an example. 


Session 1 of Rising Practices & Policies in our Workforce - Launching 988: What Do We Need to Know and How Might It Go? | Pacific Southwest MHTTC

This is a recording of the Session 1 panel discussion in the Rising Practices & Policies in the Workforce series, that took place on May 9, 2022. The panel discussion looked at how school and mental health leaders from our region are preparing their workforce for the launch of 988, the new National Suicide Prevention Hotline.


Workshop Wednesday: What's Happening With 988? | Mountain Plains MHTTC

Learn more about March's Workshop Wednesday as SAMHSA Region 8 Regional Administrator, Charles Smith, PhD, MA, presented an update on the status of 988, including the difference between 988 and 911, models for how 988 can work in your community, and additional state resources.

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Other 988 Resources

988 Implementation Guidance Playbooks 

SAMHSA, in co-sponsorship with NASMHPD, worked with partners across critical working sectors involved with 988 to develop 988 Implementation Guidance Playbooks (e.g. “playbooks”) for States, Territories, and Tribes; Mental Health and Substance Use Disorder Providers; Lifeline Contact Centers; and Public Safety Answering Points (PSAPs). The following are the links to these playbooks:


988 Suicide & Crisis Lifeline: Implementation Resources

These resources compiled by the Suicide Prevention Resource Center (SPRC) can help state, tribal, and territorial organizations and their partners implement the 988 Suicide & Crisis Lifeline. They include implementation tools, guidance on messaging about 988, and recommendations for establishing crisis services infrastructure. Access the resources here


988 Messaging Framework

To help you as messengers in your ongoing and future efforts to communicate about 988 more effectively, the National Action Alliance for Suicide Prevention (Action Alliance) and its partners have developed the 988 Messaging Framework. This resource provides general guidance about when and how to develop messaging about 988. It does not take the place of tailored and tested audience-specific messages.


988 Model Legislation

988 Model Bill for Core State Behavioral Health Crisis Services Systems (revised: February 2022; original draft: April 2021) was developed by NASMHPD to provide a template to states in developing 988 legislation.


988 Social Media Shareables

These shareables were designed for use as social media posts, stories and threads. You can use the full videos as individual interactives on the social media platforms, or you can use the mix and match videos together to create your own versions that make sense for your audiences.


988 Suicide and Crisis Lifeline Volunteer and Job Opportunities

The 988 network is made up of over 200 centers answering calls, chats, and texts from people in crisis. These centers are looking to bring on new volunteers and paid employees. You will receive training, so if you are a caring person who wants to help those in crisis, apply today!


Information on Funding for the 988 Roll Out

Not all states are at the same part of the 988 funding process. For information on where each state is at in the funding process, review NAMI legistration tracker.

The Department of Health and Human Services (HHS) awarded nearly $105 million to states and territories to strengthen crisis call center services in advance of the July transition to 988. Click here to learn more!


NASMHPD 988 Webpage

NASMHPD has identified resources to support state and territorial mental/behavioral health authorities and key stakeholders in implementing and strengthening 988 crisis service systems.


States' Experiences in Legislating 988 and Crisis Services Systems

About one half of all states have introduced and/or passed laws regarding 988 (some states with provisions for studies), and many more are in progress for 2022. This paper from the National Association of State Mental Health Program Directors (NASMHPD) provides information on the states’ legislative experiences, various aspects of the laws they have attempted to enact or have successfully enacted, methods of financing their crisis systems, and the interface between 988 and 911.


Resources for Crisis Services


The National Association of State Mental Health Program Directors (NASMHPD) and its Crisis Now partners have launched #CrisisTalk, sparking much-needed dialogue on behavioral health crises. The new publication provides a platform for diverse experts and people with Lived Experience to exchange thoughts, knowledge, and innovations. Resources on the website include:


Addressing Substance Use in Behavioral Health Crisis Care

For information on the essential service components in the crisis care continuum and exceptional practices for addressing substance use in behavioral health crisis download the "Addressing Substance Use in Behavioral Health Crisis Care: A Companion Resource to the SAMHSA Crisis Toolkit."


CCBHCs: Incubator for Innovation and Improving Crisis Services

The NASMHPD Annual 2021 Meeting Session, "CCBHCs: Incubator for Innovation and Improving Crisis Services", was presented by Chuck Ingoglia, M.S.W., President and Chief Executive Officer, National Council for Wellbeing and Carrie Slatton-Hodges, L.C.S.W., Commissioner, Oklahoma Department of Mental Health and Substance Abuse Services.


Crisis Services: Meeting Needs, Saving Lives

This SAMHSA resource, Crisis Services: Meeting Needs, Saving Lives, is composed of SAMHSA’s National Guidelines for Behavioral Health Crisis Care: Best Practice Toolkit and related papers on crisis services.


National Guidelines for Behavioral Health Care

These guidelines are intended to assist states and communities with the development and implementation of effective crisis services and systems.

Download the National Guidelines for Behavioral Health Crisis Care - Best Practice Toolkit Executive Summary (PDF | 1 MB)

Download the National Guidelines for Behavioral Health Crisis Care – Best Practice Toolkit (PDF | 2 MB)


Ready to Respond: Mental Health Beyond Crisis and COVID-19

Commissioned by SAMHSA and executed by The National Association of State Mental Health Program Directors (NASMHPD), the Ready to Respond compendium provides 10 authoritative papers on critical topics of our time related to crisis services and post-COVID-19 vision for mental health services.

Download Ready to Respond: Mental Health Beyond Crisis and COVID-19 (PDF | 4.6 MB)


To learn more about 988 and Behavioral Health Crisis Services check out these great articles below:

A special thank you to the Northwest MHTTC for helping curate the content on this page.