988 and Crisis Resources
On July 16, 2022, 988 became the new dialing code to operate through the existing National Suicide Prevention Lifeline (Lifeline) network of local call centers. Funded by SAMHSA and administered by Vibrant Emotional Health, 988 is the result of federal legislation to increase the accessibility and use of life-saving interventions and resources. It is a direct connection to compassionate, accessible support for anyone experiencing mental health related distress, including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. The nationwide transition to 988 as a three-digit call, text, and chat line is just the first important step in reimagining crisis support in the U.S. Behavioral health providers should stay informed about 988 and emerging crisis services. This resource page outlines key 988 and crisis service updates and resources to watch over the next few months.
SAMHSA 988 Suicide and Crisis Lifeline Webpage
The SAMHSA 988 Suicide and Crisis Lifeline Webpage provides an overview of 988, funding information for 988, data on suicide in the U.S., suicide prevention resources, and a 988 partner toolkit that includes factsheets in English and Spanish.
Featured SAMHSA Resources
Advisory: Peer Support Services in Crisis Care
This advisory discusses the role of peer support workers and models of peer support services that are available to assist individuals who are experiencing a crisis. Peer support services are a vital component of crisis care.
From Crisis to Care: Building from 988 and Beyond for Better Mental Health Outcomes
A series of 10 technical assistance collaborative papers providing important resources for state leaders, policy makers, providers, peers and others to learn from examples around the country and hear from thought leaders about innovative services and the need for further 988 implementation. Produced by SAMHSA in conjunction with the National Association of State Mental Health Program Directors.
988 - National Helpline for Mental Health Emergencies | Pacific Southwest MHTTC
This webinar is an initial forum to learn about best practices to apply to 988 crisis response system optimization. Increasing our collective knowledge is best achieved by engaging with subject-matter experts, rather than expending time, energy, or other resources extracting or researching for answers in disconnected and fragmented ways. Session outcomes include new learning and insights to more effectively respond to a rapid 988 implementation trajectory.
988 National Crisis Number - A Tribal Outreach Approach | National American Indian and Alaska Native MHTTC
This webinar details a tribal outreach approach for the 988 Suicide and Crisis Lifeline. Handouts from this session can also be accessed here.
988 Suicide and Crisis Care Transformation | Northeast and Caribbean MHTTC
This webinar gives more information about 988, who should call, why to call, what happens when you call, how it differs from 911, and what the larger mental health crisis response system can do.
A Guide to 988: America's Suicide Prevention and Mental Health Crisis Lifeline | Southeast MHTTC
By creating 988, law enforcement’s involvement in mental health crises may be reduced. This shift in mental health crisis response has the potential to break the cycle of ER visits, involvement in the criminal justice system, and experiences with homelessness, which disproportionately affect historically marginalized communities. This guide highlights benefits of 988, reviews key pieces of the federal legislation, and describes state-level implementation efforts.
Interactive Data Map: Suicide and Crisis Service Access | Southeast MHTTC
The Southeast MHTTC put together a great Interactive Data Map: Suicide and Crisis Services Access, which shows different types of crisis service availability by county-level suicide rates – you can view each region separately.
On Demand: Overview of the SAMHSA Crisis Now Model, 988, and the GA Crisis & Access Line | Southeast MHTTC
Given the ever-expanding inclusion of the term “crisis” by entities describing offerings that do not truly function as no-wrong-door safety net services, we must define what crisis services are and what they are not. Leaders from Behavioral Health Link and the Georgia Crisis and Access Line discuss key components of SAMHSA's Crisis Now Model, implications of 988, and a "crisis now model" in action using Georgia as an example.
Session 1 of Rising Practices & Policies in our Workforce - Launching 988: What Do We Need to Know and How Might It Go? | Pacific Southwest MHTTC
This is a recording of the Session 1 panel discussion in the Rising Practices & Policies in the Workforce series, that took place on May 9, 2022. The panel discussion looked at how school and mental health leaders from our region are preparing their workforce for the launch of 988, the new National Suicide Prevention Hotline.
Workshop Wednesday: What's Happening With 988? | Mountain Plains MHTTC
Learn more about March's Workshop Wednesday as SAMHSA Region 8 Regional Administrator, Charles Smith, PhD, MA, presented an update on the status of 988, including the difference between 988 and 911, models for how 988 can work in your community, and additional state resources.
Other 988 Resources
988 Implementation Guidance Playbooks
SAMHSA, in co-sponsorship with NASMHPD, worked with partners across critical working sectors involved with 988 to develop 988 Implementation Guidance Playbooks (e.g. “playbooks”) for States, Territories, and Tribes; Mental Health and Substance Use Disorder Providers; Lifeline Contact Centers; and Public Safety Answering Points (PSAPs). The following are the links to these playbooks:
Mental Health and Substance Use Disorder Providers(link is external)
988 Suicide & Crisis Lifeline: Implementation Resources
These resources compiled by the Suicide Prevention Resource Center (SPRC) can help state, tribal, and territorial organizations and their partners implement the 988 Suicide & Crisis Lifeline. They include implementation tools, guidance on messaging about 988, and recommendations for establishing crisis services infrastructure. Access the resources here.
988 Messaging Framework
To help you as messengers in your ongoing and future efforts to communicate about 988 more effectively, the National Action Alliance for Suicide Prevention (Action Alliance) and its partners have developed the 988 Messaging Framework. This resource provides general guidance about when and how to develop messaging about 988. It does not take the place of tailored and tested audience-specific messages.
988 Model Legislation
A 988 Model Bill for Core State Behavioral Health Crisis Services Systems (revised: February 2022; original draft: April 2021) was developed by NASMHPD to provide a template to states in developing 988 legislation.
988 Social Media Shareables
These shareables were designed for use as social media posts, stories and threads. You can use the full videos as individual interactives on the social media platforms, or you can use the mix and match videos together to create your own versions that make sense for your audiences.
988 Suicide and Crisis Lifeline Volunteer and Job Opportunities
The 988 network is made up of over 200 centers answering calls, chats, and texts from people in crisis. These centers are looking to bring on new volunteers and paid employees. You will receive training, so if you are a caring person who wants to help those in crisis, apply today!
Information on Funding for the 988 Roll Out
Not all states are at the same part of the 988 funding process. For information on where each state is at in the funding process, review NAMI legistration tracker.
The Department of Health and Human Services (HHS) awarded nearly $105 million to states and territories to strengthen crisis call center services in advance of the July transition to 988. Click here to learn more!
NASMHPD 988 Webpage
NASMHPD has identified resources to support state and territorial mental/behavioral health authorities and key stakeholders in implementing and strengthening 988 crisis service systems.
States' Experiences in Legislating 988 and Crisis Services Systems
About one half of all states have introduced and/or passed laws regarding 988 (some states with provisions for studies), and many more are in progress for 2022. This paper from the National Association of State Mental Health Program Directors (NASMHPD) provides information on the states’ legislative experiences, various aspects of the laws they have attempted to enact or have successfully enacted, methods of financing their crisis systems, and the interface between 988 and 911.
Resources for Crisis Services
#BeThe1To: Five Action Steps for Helping Someone in Emotional Pain
The five action steps for communicating with someone who may be suicidal are supported by evidence in the field of suicide prevention.
The National Association of State Mental Health Program Directors (NASMHPD) and its Crisis Now partners have launched #CrisisTalk, sparking much-needed dialogue on behavioral health crises. The new publication provides a platform for diverse experts and people with Lived Experience to exchange thoughts, knowledge, and innovations. Resources on the website include:
Addressing Substance Use in Behavioral Health Crisis Care
For information on the essential service components in the crisis care continuum and exceptional practices for addressing substance use in behavioral health crisis download the "Addressing Substance Use in Behavioral Health Crisis Care: A Companion Resource to the SAMHSA Crisis Toolkit."
CCBHCs: Incubator for Innovation and Improving Crisis Services
The NASMHPD Annual 2021 Meeting Session, "CCBHCs: Incubator for Innovation and Improving Crisis Services", was presented by Chuck Ingoglia, M.S.W., President and Chief Executive Officer, National Council for Wellbeing and Carrie Slatton-Hodges, L.C.S.W., Commissioner, Oklahoma Department of Mental Health and Substance Abuse Services.
Crisis Services: Meeting Needs, Saving Lives
This SAMHSA resource, Crisis Services: Meeting Needs, Saving Lives, is composed of SAMHSA’s National Guidelines for Behavioral Health Crisis Care: Best Practice Toolkit and related papers on crisis services.
Digital Shareables on Suicide Prevention
Suicide is a major public health concern. More than 45,900 people die by suicide each year in the United States; it is the 12th leading cause of death overall. Suicide is complicated and tragic, but it is often preventable. This webpage from the National Institute of Mental Health offers resources to raise awareness about suicide prevention.
Facebook Live: The Intersection of Suicide and Substance Use
In recognition of National Suicide Prevention Month in September, the National Institute of Mental Health (NIMH) and the National Institute on Drug Abuse (NIDA) are co-hosting a Facebook Live event on September 15, 2022, discussing the intersection of suicide and substance use. You can join the event by going to NIMH's Facebook page.
National Guidelines for Behavioral Health Care
These guidelines are intended to assist states and communities with the development and implementation of effective crisis services and systems.
Download the National Guidelines for Behavioral Health Crisis Care - Best Practice Toolkit Executive Summary (PDF | 1 MB)
Download the National Guidelines for Behavioral Health Crisis Care – Best Practice Toolkit (PDF | 2 MB)
Ready to Respond: Mental Health Beyond Crisis and COVID-19
Commissioned by SAMHSA and executed by The National Association of State Mental Health Program Directors (NASMHPD), the Ready to Respond compendium provides 10 authoritative papers on critical topics of our time related to crisis services and post-COVID-19 vision for mental health services.
Download Ready to Respond: Mental Health Beyond Crisis and COVID-19 (PDF | 4.6 MB)
To learn more about 988 and Behavioral Health Crisis Services check out these great articles below:
- 988, Shared Accountability, and Equity in Behavioral Health Crisis Services
- Dr. Sharon Hoover on How Schools Are Stakeholders in Mental Health Crisis
- Groundbreaking Developments in Suicide Prevention and Mental Health Crisis Service Provision
- HHS Secretary: 988 Transition Moves Us Closer to Better Serving the Crisis Care Needs of People Across America
- Improving the Child and Adolescent Crisis System: Shifting from a 9-1-1 to a 9-8-8 Paradigm
A special thank you to the Northwest MHTTC for helping curate the content on this page.