Telehealth Resources

NCO Telehealth

Telehealth is an effective means of providing mental health services, especially during a time of physical distancing. Recognizing that many providers are new to offering mental health care via telehealth, and that rural providers may face unique challenges, the Mountain Plains MHTTC have developed products, trainings, and resource lists to assist in the transition. 


Mountain Plains MHTTC Telehealth Training and Resources

Clinical Innovations in Telehealth Learning Series

Clinical Innovations in Telehealth Learning Series was a weekly online series targeting high-priority clinical issues for providers using telehealth. Experts in clinical care and telehealth devoted the first segment of each hour-long session to a specific topic, then addressed questions submitted by registrants. The series ran between May and June 2020. 

New Guidelines for Best Practices for Videoconferencing-Based Telemental Health 

Dr. Jay Shore, M.D., M.P.H., hosted this webinar to review best practices in using videoconferencing platforms to deliver telemental health services to individuals. This session provided an overview of the guidelines developed to support the implementation of telemental health services. American Psychiatric Association and American Telemedicine Association best practice guidelines are reviewed in detail. This training session concludes with a review of best practices and skills to use when performing a telemental health visit. 

Telehealth Troubleshooting: Part five 

April 28, 2020

Carl Nassar, PhD, LPC, CIIPTS with Heart-Centered Counseling, JK Costello, MD, MPH with The Steadman Group, and Leora Wolf-Prusan EdD with the Pacific Southwest Mental Health Technology Transfer Center spoke to common issues faced when using telehealth and how to troubleshoot those issues. 

Telehealth with Children and Adolescents: Part four 

April 21, 2020

Mindy Chadwell, Ph.D., LP, BCBA; Erika Franta, Ph.D., LP; Jennifer Cox, LSW; and JK Costello, MD, MPH, discuss their experience working with children and adolescents via telehealth. This session is part of the Telehealth Learning and Consultation (TLC) Tuesdays series. 

Telehealth Tools: Part three

April 14, 2020
Shane Hudson, president and CEO of CKF Addiction Treatment, Dulcinea Rakestraw, BSW, MPH, and consultant JK Costello, M.D., lend their expertise in utilizing various online tools in their telehealth practice. This session is part of the Telehealth Learning and Consultation (TLC) Tuesdays series. 

Telehealth Billing: Part two

April 7, 2020
Dr. Holly Roberts of the Mid-America MHTTC and the Munroe-Meyer Institute (MMI) at the University of Nebraska Medical Center, Dr. William Higgins of MMI, and consultant Dr. JK Costello shared their expertise on billing for telehealth services.This session is part of the Telehealth Learning and Consultation (TLC) Tuesdays series. 

Telehealth Basics: Part one

March 31, 2020

Dr. Holly Roberts of the Mid-America MHTTC and the Munroe-Meyer Institute (MMI) at the University of Nebraska Medical Center, Dr. William Higgins of MMI, and consultant Dr. JK Costello shared their expertise on the fundamentals of telehealth.


Additional Telehealth Resources

There are many reputable resources available that provide tips, guides, billing information, and policies around providing telehealth services. Some of these resources include:

American Academy of Pediatrics Guidance: Telehealth Payer Policy in Response to COVID-19
From the American Academy of Pediatrics (AAP), this page provides guidance on telehealth payer policy in response to the COVID-19 crisis. This is a rapidly changing area in terms of guidances, and there are links here to a variety of additional policy resources. An AAP Guidance Checklist and a list of frequently asked questions are also included. 

The American Telemedicine Association
This website gives an overview of the benefits of telehealth as well as the services that can be provided and methods of delivery. A number of resources are made available including reports on current research, practice guidelines, and webinars.

Behavioral Tele-Health Session Checklist
This checklist was put together by Operation PAR Inc. to provide basic guidance before the tele-health session, conducting the session, and ending the session.

Billing for Telehealth Encounters: An Introductory Guide on Fee-For-Service
Prepared by the Center for Connected Health Policy and The National Telehealth Policy Resource Center, this document provides guidance on billing for telehealth and virtual healthcare, and dives into fee-for-service Medicare as well as a Medicaid program.

The Center for Connected Health Policy
This website is a resource for keeping abreast of important changes to telehealth policy on both the federal and state level. It includes maps and search options covering current laws and regulations for all fifty states and the District of Columbia.

Coronavirus (COVID-19) Outbreak Glossary
With this new (novel) virus outbreak, there are a lot of terms being used that are unfamiliar. This glossary provides a comprehensive list of the most common terms and what they mean. It is organized alphabetically and is searchable. 

Disclosure of Substance Use Disorder Patient Records: Does Part 2 Apply to Me?
Provided by the Office of the National Coordinator for Health Information and Technology and the Substance Abuse and Mental Health Services Administration, this fact sheet focuses on helping health care providers determine how Part 2 applies to them by depicting scenarios they might encounter when caring for patients. Each scenario illustrates whether Part 2 applies to a theoretical disclosure of patient health information, and if so, what a provider would need to do to properly disclose the information according to Part 2. 

The Effectiveness of Telemental Health: A 2013 Review
This review dives into the effectiveness of mental health using telehealth services and provides evidence for providers concerned about effectiveness. Telemental health was found to be effective for diagnosis and assessment across many populations and increased access to care. 

Electronic Code of Federal Regulations
This website provides the Electronic Code of Federal Regulations (e-CFR) focused on Part 2. It is updated daily and allows the user to search Part 2 by subpart.

The Great Plains Telehealth Resource and Assistance Center: Plan Ahead
This resource outlines things to consider when providing telehealth services, such as technology requirements, laws and regulations to be aware of, procedures, operating structure and financial planning.

Health Insurance Providers Respond to Coronavirus (COVID-19)
This list provides information about how health insurance providers are taking action to help during COVID-19. The list is alphabetized and searchable by name of the health insurance provider.

HIPAA and FERPA in Telehealth
Provided by the Centers for Disease Control and Prevention, this infographic outlines the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA). The resource describes who must comply, what information is protected, and what can be disclosed.

How to Create Breakout Rooms in Zoom and Give Callers Their Own Groups to Talk Privately In
This article provides support using the Zoom platform to create breakout rooms. Breakout rooms allow the host to separate a large meeting into smaller groups where participants can have their own private conversations and return to the large meeting later.

Internet Based Parent Child Interaction Therapy
Auburn University Outreach offers a free web course that provides information on how to provide internet based parent child interaction therapy. It includes helpful resources for parents and therapists including information on how to set up your home, handouts, links to YouTube videos, and consent forms. 

Joint Guidance on the Application of the Family Educational Rights and Privacy Act (FERPA) And the Health Insurance Portability and Accountability Act of 1996 (HIPAA) To Student Health Records
This guidance provides information on the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and how these two laws are applicable to student health records. 

Latest Developments for Practicing Psychologists in Response to COVID-19
This website provides a comprehensive list of resources and information from the American Psychological Association on COVID-19 and its impact on professional practice.

List of Telehealth Services
From the Centers for Medicare & Medicaid Services, there are two downloadable Excel files listing the Medicare telehealth services that are covered for PHE for the COVID-19 pandemic. They include the codes, short descriptors, and indicate if it is a temporary addition for the COVID-19 crisis only.

myStrength partners with more than 130 of the largest healthcare payers and providers in the U.S. to extend evidence-based behavioral health access to covered members, promoting higher levels of engagement and satisfaction, improved outcomes, and reduced cost of care delivery.

Online Group Therapy: Tips for Therapists
This resource provides tips on how to make the most of hosting an online group therapy session. It covers the basics, privacy concerns, ethical concerns, and how to make digital group treatment effective.

Resources for Implementing TF-CBT via Telehealth for Spanish Speaking Populations
The Medical University of South Carolina Telehealth Outreach Program provides downloadable resources for individuals providing Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) via telehealth. All information and resources are provided in both English and Spanish.

State Telehealth Laws and Reimbursement Policies
Aimed at policy makers, health advocates, and health professionals, this report written by the Center for Connected Health Policy and The National Telehealth Policy Resource Center provides a summary of telehealth policies, laws, and regulations for every state.

Telebehavioral Health Institute Informed Consent Library
This library is a compilation of informed consent forms for behavioral health providers using telehealth. It was compiled by the Telebehavioral Health Institute and the National Association for Alcoholism and Drug Abuse Counselors.

Telebehavioral Health Standards, Guidelines, Best Practices, and Other Statements
From the Telebehavioral Health Institute, this website provides an overview of ethical standards and published articles from several professional organizations that address the delivery of physical and mental health services via telehealth/telemedicine.

Tele-Health From Home Checklist
This checklist was put together by Operation PAR Inc. to provide guidance for professionals participating in tele-health as they work from home.

Telehealth Implementation Checklist
This checklist was put together by Great Plains Telehealth Resource & Assistance Center (GPTRAC) to provide guidance pre-implementation of telehealth as well as during telehealth implementation.

Telehealth Resources: UC Davis Children’s Hospital
The UC Davis Children’s Hospital provides resources on parent child interaction therapy. The website also offers guides and video tutorials on providing telehealth with children. 

Telehealth Toolbox for School Personnel

The Mid-America MHTTC released the Telehealth Toolbox for School Personnel which includes a series of handouts that provide concise and direct advice for diving into telehealth. In developing these guides, specialists drew from hundreds of questions received from across the country during the Telehealth Learning and Consultation (TLC) Tuesdays webinar series, clinical research, and experience working with children and adolescents via telehealth.

Telemental Health Care, an Effective Alternative to Conventional Mental Care: a Systematic Review
This review looked into applications, advantages, and challenges associated with telemental healthcare. Telemental healthcare was found to provide effective and adaptable solutions for mental health care universally, as well as be particularly beneficial for use in isolated communities.

TIP 60: Using Technology-Based Therapeutic Tools in Behavioral Health Settings
This Substance Abuse and Mental Health Services Administration publication is a guide for providing behavioral health services. It covers emerging technologies as well as legal and ethical issues to consider. Included are several vignettes to illustrate the use of technologies and a guide for program administrators that covers various things to consider when implementing technology-based therapeutic tools.

Telehealth Tips: Clients with Suicide Risk
The Oregon Health Authority produced these guidelines for best practices to assist with remote suicide risk assessment and safety planning.  

Virtual Learning Guide
From the Pacific Southwest Mental Health Technology Transfer Center, this is a resource guide aimed at both learners and leaders using virtual platforms as they move to using distance learning during the COVID-19 crisis. It provides a walk through of technical and interactive strategies and approaches to virtual learning. It has a variety of handy checklists and tips for choosing platforms, physical setup, technology setup, creating content, leading trauma-informed virtual learning, and facilitating virtually.