Behavioral Health Crisis Response Systems Live Webinar Series: Creating and Sustaining High Quality Crisis Services: Lessons from Arizona

image of 3 gears with Crisis response words in them

Arizona has spent the past several decades developing a crisis system that is widely regarded as one of the most advanced in the nation. In this model, a robust continuum of services work together in concert to provide high-quality care in the least-restrictive setting that can safely meet the person’s needs while also ensuring fiscal sustainability and responsible stewardship of community resources. This webinar describes key features of the Arizona model including:

  • overview of the crisis continuum;
  • governance, financing, and accountability;
  • examples of collaboration with law enforcement and other community partners; and
  • strategies for using data to drive continuous system improvement.
Slides available for download here.
References cited in this presentation are available here.
About the Presenter

Headshot of Dr. Margie BalfourMargie Balfour, MD, PhD

A psychiatrist and national leader in quality improvement and behavioral health crisis services, Dr. Margie Balfour is the Chief of Quality and Clinical Innovation at Connections Health Solutions, which provides access to mental health and substance use care throughout Arizona, and an Associate Professor of Psychiatry at the University of Arizona. Dr. Balfour was named the Doctor of the Year by the National Council for Behavioral Health for her work at the Crisis Response Center in Tucson. She was awarded the Tucson Police Department’s medal of honor for her efforts to help law enforcement better serve the mentally ill population. She serves on the board of directors of the American Association of Community Psychiatrists, The American Association for Emergency Psychiatry, and NAMI Southern Arizona. She earned her MD and PhD in Neuroscience from the University of Cincinnati, and completed her residency and fellowship in Public Psychiatry at the University of Texas.


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