A presentation of the 2021 Virtual Community Mental Health Association of Michigan (CMHAM) Annual Winter Conference.

This presentation will review ways to restructure emergency services systems that ensure quality client services, positive staff and community partner satisfaction and meeting or exceeding state performance indicators. Discussion will also include how to utilize the Lean model for finding appropriate solutions to removing existing barriers and truly solve issues that impact the above noted areas. This presentation will discuss recent improvements made to North Country Community Mental Health’s emergency services that occurred through the Lean process, review of the pilot, relative data and effectiveness.

Learning Objectives
 

1. Understand how to utilize the Lean process to evaluate the effectiveness of an organization’s behavioral health services.
2. Understand how to utilize the Lean process to find appropriate improvement recommendations to remove barriers and solve problems that impact client services and satisfaction of stakeholders.
3. Learn effective means of service delivery via telehealth.
4. Learn how to implement a pilot program.
5. Learn to utilize data to evaluate effectiveness of your pilot and future steps for permanent implementation or changes that need to occur.

Presenters: 

Nina Martenson, MA, LLP, Center Supervisor

Carole Merritt-Doherty, LMSW, Director of Acute Clinical Services