Process Improvement

The Great Lakes MHTTC specializes in the NIATx model of process improvement: a set of tools for addressing problematic processes in the work system. Process improvement can be defined as “changing the way that work is performed so it is more efficient and effective.” Initially geared toward manufacturing, process improvement is now widely recognized as a powerful tool for making positive change in any setting. Behavioral health organizations use process improvement to:

  • Identify and address problems in their work processes
  • Speed up and sustain the adoption of evidence-based practices
  • Reduce barriers to access to and retention in treatment


Download the Great Lakes MHTTC's Areas of Focus: Process Improvement brief to learn more about who we are and why process improvement is an area of focus for HHS Region 5. 

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