Difficult Conversations with Staff



We avoid difficult conversations because we don’t feel prepared for them. It makes sense to avoid something that’s difficult, but the delay could mean the problem situation growing rather than going away. In this session we review steps to make a potentially difficult conversation with a supervisee go according to plan with a direction, and desired outcomes.




  • Recognizing what makes a conversation difficult
  • Preparing yourself
  • Separating issues from personalities
  • Developing a strategy not a script
  • Clarifying your position without minimizing theirs
  • Following up and following through




Registrants who fully attend this training will be eligible to receive 2 continuing education (CE) hours certified by the Minnesota Board of Social Work. CE certificates are provided by People Incorporated Training Institute.




Russ Turner

Russ Turner, MA, Director of the People Incorporated Training Institute 

During Russ’s 16-year tenure, he has written and taught thousands of hours of person-centered curriculum to help people become more effective helpers, communicators, and leaders. His audience includes workers and leaders across a wide range of organizations from human services, healthcare, and libraries, to law enforcement and corrections. He trains trainers, works with management, and has consulted and coached on training projects across multiple sectors of the economy. He has worked as an educator for three decades in a variety of countries and settings including Japan, the Czech Republic, and the UK. His teaching philosophy is that adults learn best when they are challenged, the material is applicable to work situations, and sessions are interactive and engaging.


Training Institute


The Great Lakes MHTTC is offering this training for individuals working in HHS Region 5: IL, IN, MI, MN, OH, WI. This training is being provided in response to a need identified by Region 5 stakeholders.

Starts: Mar 31, 2023 8:45 am
Ends: Mar 31, 2023 11:00 am
Event Type
Webinar/Virtual Training
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