Building Skills for Cross-Cultural Communication and Resilience During COVID-19

Original Webinar Date: 06/22/2020

Sometimes a change agent is a team on a mission.  Sometimes a change agent is an event or condition.  COVID-19 is an event that has caused us to think creatively as agents of change.  During this global pandemic, many of us are doing things that we would have thought of as unimaginable before.  COVID-19 has added to the way many of us see the world through different lenses. Differences in our worldview perspectives can cause disconnection and lead to a lack of resilience.   At the same time, our ability to help each other is the main tool that we have in these difficult times.  This recorded session explores stereotypes, biases, and disparities related to COVID-19.  Viewers will gain skills to recognize and interrupt bias in a compassionate manner using tools for cross-cultural communication.


Learning Objectives:

  1. Describe the Ladder of Cultural Competence;
  2. Identify how our life experiences influence our perception of self and others; and
  3. Describe and practice the CLARA Method for cross-cultural communication (Center, Listen, Affirm, Respond, Add)


Presenter Bio

Joel Jackson headshot

Joel Jackson serves as a subject matter expert for several programs at the Chicago Center for HIV Elimination. Through Truth, Racial Healing and Transformation of Greater Chicago, Joel serves as a Racial Healing Practitioner. In this role, Joel co-facilitates Racial Healing Circles across Chicagoland, helping to provide space for healing and connection and to reaffirm the humanity in all of us. He is also the UChicago Medicine Assistant Director of Inclusion and Training for the Diversity, Inclusion and Equity Department of the Urban Health Initiative. He coordinates the hospital’s cultural competence training strategy and is the lead facilitator of the UChicago Medicine 18-Hour Cultural Competence Course. Joel is also helping to coordinate the hospital’s Resilience Based Care training strategy, which will include a focus on compassion fatigue resilience and a focus on trauma-informed care. He is the 2020 Staff Diversity Leadership Award recipient for the University of Chicago.

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