Crisis Line Response: Helping People with Personality Disorders (Part 2)


RECORDING: Crisis Line Response: Helping People with Personality Disorders (Part 2)



A universal experience of crisis call centers is burnout among staff because of seemingly endless, often repetitive interactions with callers who are in distress and suicidal but do not respond to the usual suggestions of self-care or follow-up. An hour-long phone call can leave the worker exhausted and the caller in worse shape than at the beginning of the call. 


This follow-up 1-hour training will provide additional training in working with people who have personality disorders on a crisis line. This time around we will address some particular issues that were mentioned by participants in the first training. These issues include additional information about histrionic personality disorder, hypothetical examples of calls, suggestions on how to avoid falling into endless conversational loops with callers and finally, good ways to bring a call to a close. 


Watch the recording of Crisis Line Response: Helping People with Personality Disorders (Part 1) on the Great Lakes MHTTC website!




  • Be introduced in more depth to histrionic personality disorder and other disorders as requested.
  • Learn about the typical conversational style of various personality disorders.
  • Hear examples of different ways to end a conversation that is no longer therapeutic or productive.




David Mays


David Mays, MD, PhD

Dr. David Mays is a licensed physician in the state of Wisconsin, where he is a clinical adjunct assistant professor in the University of Wisconsin Department of Psychiatry. He is Board Certified by the American Board of Psychiatry and Neurology and is a Distinguished Life Fellow of the American Psychiatric Association. He is also a member of the Wisconsin Psychiatric Association. Dr. Mays has received the Distinguished Service Award from the Alliance on Mental Illness in Dane County, the Exemplary Psychiatrist Award from the National Alliance on Mental Illness, the Exceptional Performance Award from the Wisconsin Health and Family Services, the Outstanding Professional Award from the Wisconsin Association on Alcohol and Other Drug Abuse, and the Outstanding Mental Health Professional Award from the Wisconsin National Alliance on Mental Illness. 



The Great Lakes MHTTC is offering this training for individuals working in HHS Region 5: IL, IN, MI, MN, OH, WI. This training is being provided in response to a need identified by Region 5 stakeholders.

January 4, 2023
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