Ins and Outs of Facilitating Virtual Support Groups

In this time of changing methods to deliver services, everyone is looking to make sure they have the skills and knowledge to provide clients with the best possible experience.  This webinar will provide an overview on how to facilitate a virtual support group with practical advice and experiences from two current facilitators.


Vivian - NAMIVivian Flanagan joined NAMI Fox Valley in 2017 after taking the 12-week Family to Family class. The many challenges she and her husband were facing as they dealt with their son’s mental illness drew them to seek education and support from the NAMI organization. Presently, Vivian serves as the Family Program Coordinator for NAMI Fox Valley. She holds a degree in Human Growth and Development from University of Wisconsin Green Bay with a teaching certification in ECE and grades K-6. Vivian, who taught 4K for 30 years in the Kaukauna School District, began as a volunteer receptionist for NAMI Fox Valley before joining the staff and continues to fill that role one morning per week. She has also been trained to facilitate Family Support Groups.  In addition, her training includes Mental Health Chat, a presentation for school-age children. Her responsibilities as Family Program Coordinator include organizing and scheduling the Family-2-Family, NAMI Basics, Familia-2-Familia, and NAMI and Friends education classes. She also oversees the Family and Parent/Caregiver Support Groups.  Her responsibilities include offering support to family members in person, email or by phone. To keep her facilitators informed and to recognize the work they do as volunteers, Vivian plans quarterly dinner meetings, bringing in speakers and providing pertinent updates about NAMI Fox Valley. 

"NAMI, through years of challenges, helped my family navigate the roller coaster rides that mental illness presented to us. That is why I work here.  My desire is that my experiences will give others hope."


Vicki Vicki Rivera joined NAMI Fox Valley’s staff in 2016 after completing their Peer Specialist Training. She started her career as a Peer Companion at Iris Place-a program of NAMI Fox Valley and progressed to her current role as Peer Program Coordinator.

In this role, Vicki Rivera is responsible for all peer education and support groups. Having a close working relationship with Vivian Flanagan helps in the success of NAMI Fox Valley’s family and peer programs.

Vicki holds a Bachelor of Science in both Psychology and Human Services from Upper Iowa University and certified in LGBTQ Mental Health from the University of Wisconsin-Milwaukee.


Guide for Offering NAMI Programs Online




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