Telehealth in a Public Health Emergency: A Quick-Start Guide

Presenter Jonathan Neufeld, director of the Great Plains Telehealth Resource and Assistance Center, provides an overview of telehealth issues for behavioral health providers as they rapidly transition to virtual delivery of services and supports. Topics covered include definitions, modalities, and basics of delivering psychotherapy and other specialty mental health services. 

Journey Mental Health Center, based in Madison, WI, has rapidly expanded telehealth services to meet the needs of consumers across a wide array of settings and levels of care.  This presentation highlights the considerations that were incorporated to promote safe, secure telehealth experiences.  Journey team members Thomas McCarthy and Lisa Lizak presents a case study about the agency's shift to virtual services. 


Dr. Neufeld PowerPoint

Journey Mental Health Center PowerPoint 



Jonathan NeufeldJonathan Neufeld, PhD, HSSP, Director of the Great Plains Telehealth Resource and Assistance Center (gpTRAC), a federally funded technical assistance center program housed at the University of Minnesota. gpTRAC provides telehealth training to healthcare providers and programs interested in implementing, evaluating and enhancing telehealth programs. The program serves organizations in the six-state region including Minnesota, Wisconsin, North and South Dakota and Nebraska.  





ThomasMcCarthyThomas McCarthy has worked at Journey Mental Health Center for over 3 years, with experience as a community-based clinician, outpatient therapist, and Clinical EHR System Analyst.  In his current role, he provides training and support to clinical staff using the electronic health record.  Thomas recently assisted the agency in developing workflows to rapidly expand use of telehealth technology.





Lisa LizakLisa Lizak has worked in the field of social services for 30 years and has provided clinical, case management and administrative services. For the past 13 years, she has worked as a policy writer and Organization Resources Manager at Journey Mental Health Center in Madison, WI. Lisa created the telehealth program six years ago at Journey.



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