Competencies for Peer Support Workers in Crisis Services

Peer support workers are increasingly serving in roles within the crisis care continuum. With 988 roll-out, states working in integrate peer support services within crisis care call centers, mobile crisis response teams, and crisis stabilization units. Peer support workers strengthen engagement and improve outcomes for people experiencing a crisis. Peer support workers provide crisis prevention services and post-crisis services like peer navigation and community support, essential for people who recently experienced crisis.


In this 60-minute webinar, participants:

  • Learned about how the New England MHTTC worked with partners to learn more about the competencies used by peer support workers in crisis services
  • Discussed workforce preparation needs in crisis services
  • Described organizational structures that support crisis teams that include peer support workers

View a recording of this 3/16/23 session here. 

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