This module prepares the learner to effectively engage with clients who are experiencing a crisis. Participants will learn to:
- Recognize risk and early warning signs of crisis
- Use positive behavior supports to prevent crisis and promote health and safety
- Use appropriate and approved intervention approaches to resolve a crisis through the use of de-escalation techniques
- Seek help from other staff or services when needed during and after a crisis and knows de-escalation techniques
- Monitor situations and communicate with the client and his or her family and support team to reduce risk
- Report incidents according to policies and procedures
- See own potential role within a conflict or crisis and changes behavior to minimize conflict
- Create an individualized crisis prevention plan per agency policy and procedures
Learn more about HealtheKnowledge here: HealtheKnowledge Courses
Learn more about the full series here: New Employees in Mental Health Services: A Training Series
Produced by: Thresholds
